Our Satisfaction Pledge & Returns Policy

At Official Website US, your confidence in our products is the foundation of our reputation. We consider your satisfaction not just a goal, but a pledge. This policy outlines our commitment to ensuring you have a risk-free and positive experience when you invest in your health with us.

The Official Website US Satisfaction Pledge

We stand behind the superior quality of every product we offer. To reflect this, products sold on our site are covered by a satisfaction guarantee ranging from 30 to 180 days from the date of purchase.

Because each formula and manufacturer is unique, the specific duration of the guarantee is different for each product. The exact guarantee period is clearly stated on every individual product page. We encourage you to review this information as it provides you with a generous window to evaluate the product’s effectiveness for yourself.

Our 3-Step Refund Process

If you find yourself unsatisfied within the product’s guarantee period, initiating a return is simple.

1. Initiate Contact: Send an email to our dedicated support team at [email protected]. Please provide your order number to help us expedite your request.
2. Receive Clear Instructions: Our team will promptly reply with a return authorization and clear, step-by-step instructions. Please wait for this guidance before sending any items back to ensure a smooth process.
3. Prompt Refund Processing: Upon processing your return per the policy, a full refund of the purchase price will be issued to your original payment method. Please typically allow 5-7 business days for the refund to be reflected by your financial institution.

Policy Notes

• Please note that shipping and handling fees are non-refundable.
• For affiliate products purchased on a partner’s site, their specific return policy will apply. Our Partner Disclaimer offers more detail.

For any questions, our team is always ready to help. Please contact us.